Politique d’expédition

**Order Processing Times**

Orders are typically processed within 5 to 7 business days.

**Shipping Rates**

Shipping fees are calculated based on the total weight of the order and the destination. Exact shipping rates will be displayed during the checkout process.

**Shipping Methods**

We use reputable carrier services to ensure the safe delivery of your orders. Standard and express shipping options are available at checkout.

**Delivery Times**

Delivery times vary depending on the destination. Delivery estimates will be provided during the ordering process. Please note that these times are indicative and may be subject to delays beyond our control.

**Order Tracking**

Once your order is shipped, you will receive a confirmation email with tracking information. You can track the status of your delivery using this information on the carrier's website.

**International Deliveries**

We also ship internationally. Shipping fees and delivery times for international orders may vary depending on the destination country.

**Delivery Issues**

If there is an issue with your delivery, please contact us as soon as possible. We will do our best to resolve any delivery-related problems.

**Return to Sender**

In the event that your package is returned to us by the postal service without explanation, we will contact you as soon as possible to follow up on the situation. Please note that additional reshipping fees may apply.

**Returns and Refunds**

Refer to our returns and refunds policy for detailed information on the return and refund process.

**Contact Us**

If you have any questions regarding our shipping policy, feel free to contact us at info@ensoulrecords.com